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If some video can not open by our product, please in stall K-Lite Decoder to slove the problem!
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| Q: what can I do with Aplus FLV Video to iPod Converter? |
| A: Aplus FLV to iPod converter is a professional flash video software to convert your flash video files into the proper video format that your iPod understands,beside, it also support converting AVI, DIVX, XVID, MPEG, MPEG1, MPEG2,RM, RMVB, MOV, WMV, WMA, MP3, MP4, VOB, SWF to iPod mp4 Video.. It can convert almost all flash vedio formats to ipod with excellent quality at high speed., with it you can enjoy your favorite FLV videos in your iPod. |
| Q: How to purchase and register your software? |
| A: Find which product you like on our website - Free download product to have a try - Click Buy Now button and finish your order - The registration info will be sent to you via Email within one business day - Enter the license code and your name in the registration window to register it. How to register: Please click "Enter Registration Code..." in Help menu, enter your name, copy and paste your registration code in the corresponding box, and then press the "OK" button. Please note don't add any blank before or after the code. After that, you can get the full software. |
| Q: If I purchase your software, can I upgrade it for free in the future? |
| A: Yes, we provide free upgrade within the certain version. Please keep an eye on our site to get upgrade info. If it is free upgrade, please download the updated version and register it using you old version license code. |
| Q: Can I try your products before purchasing it? |
| A: Yes, you can. Our products can be free tried before purchasing it. Please download what you like from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the ripping time, but not the functionality. |
| Q: How long will I receive my registration code after finishing the order? |
| A: In general, users will receive the license codes which are sent automatically by our registration agent Regnow within a few minutes or hours after their orders. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from Emetrix, so the codes can not be sent to users. If you have not received your registration information after your purchase, please send email to our Sales Team support@tomp4.com to get assistance. They will find your order information and send your registration information to you soon. |
| Q: I entered the license code you sent to me, but the software said "Registration info is invalid.". Why? |
| A: You'd better copy and paste the license code to avoid a typo. And please note don't add any blank before or after the code. In addition, please make sure to download the right product? The registration code can be only available for the suitable product. |
| Q: I lost my license code, Would you please send me again? |
| A: Of course, we would like to help. However, you'd better provide your Order ID or some information in your order (such as the Email you used to order), so that we can find your info in our database. |
| Q: Do I need to re-register after I re-install the software? |
| A: No, you don't have to re-enter your registration info. Our software will remember you registration status. |
| Q: How long will it take to get your supporting response? |
| A: We promise to deal with customers' emails within 24 hours after receiving them, not counting weekends and holidays. However, in most cases, you'll get our response immediately or in a few hours. |
| Q:Can I purchase the software in a local store near where I live? |
| A: Aplus software is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the our web site www.tomp4.com or via postal mail, fax, PayPal, or wire transfer. |
| Q:When I convert realmedia files, the application stop at some point sometimes, with the progress and preview screen not changed, how can I fix the problem? |
A:This is because the realmedia splitter control is changed to old version. so follow the steps:
(1) go to the folder Aplus Video converter installed, you could see RealMediaSplitter.ax file.
(2) doulbe click the RealMediaSplitter.ax file to register the control.
(3) if it show the "windows cannot open this file" dialog, select "Select the program from a list".
(4) in "Open with " dialog, click "browse" , select "C:\\windows\\system32\\regsvr32.exe" to open.
(5) Now you convert the rm files again , it should be OK. |
| Q:When I convert WMV files , the conversion finished soon without any output file, how can I fix the problem ? |
| A:This is because you have not install the Windows Media Format Runtime Library for supporting WMV,ASF files. download it from here and install it. |
| Q: I want to convert MOV files to iPhone file, but it doesn't work . What can I do ? |
| A:You should firstly install QuickTime Player for support MOV,QT files. |
 What is AVI?
AVI stands for Audio Video Interleave. It is a special case of the RIFF (Resource Interchange File Format). AVI is defined by Microsoft. AVI is the most common format for audio/video data on the PC. AVI is an example of a de facto (by fact) standard.
What is Divx?
Digital Video Express (DivX) is a digital video compression format based on the MPEG-4 technology. DivX files can be downloaded over high-speed lines in a relatively short time without sacrificing the quality of the digital video. Often used on the Internet to exchange video files.Originally developed for DVD encoding (650 mb = 80-90 min. at 640x480, standard bitrate), DivX has become the internet video format of choice for high-quality productions.
What is ASF?
The Advanced Systems Format (ASF) is the file format used by Windows Media. Audio and/or Video content compressed with a wide variety of codecs can be stored in an ASF file and played back with the Windows Media Player (provided the appropriate codecs are installed), streamed with Windows Media Services or optionally packaged with Windows Media Rights Manager.
What is WMV?
WMV is a generic name of Microsoft's video encoding solutions and doesn't necessarily define the technology what it uses -- since version 7, WMV (Windows Media Video) Microsoft's proprietary compression format for motion video, Windows Media Video is used for both streaming and downloading content via the Internet.
What is WMA?
WMA (Windows Media Audio) Developed by Microsoft, Windows Media Audio is one of today's most popular 'Net audio formats. Though not as popular as MP3, WMA tends to outperform MP3 in the area of sound quality, particularly with files encoded at lower bitrates like 64 or 96 Kbps. This performance advantage makes it handy for applications like portable digital audio players, where total play time is limited by a finite amount of internal memory. The Windows Media Audio format features built-in copy protection abilities, unlike MP3. Windows® XP, Microsoft's current flagship operating system software, contains native support for WMA encoding, enabling users to create their own WMA music files.
What is MPEG?
MPEG (pronounced M-peg), which stands for Moving Picture Experts Group, is the name of family of standards used for coding audio-visual information (e.g., movies, video, music) in a digital compressed format. The major advantage of MPEG compared to other video and audio coding formats is that MPEG files are much smaller for the same quality. This is because MPEG uses very sophisticated compression techniques. Current standards that exist include, MPEG-1, MPEG-2, MPEG-3, and MPEG4. MPEG-1 is a standard for CD-ROM video and audio.MPEG-2 is a standard for full-screen, broadcast quality video.MPEG-4 is a standard for video telephony.
what is MOV/QT?
a file format for Quicktime movies and animations, developed by Apple Computer Co. it can actually be used to store both movies and sounds. A file with this extension could thus be either an audio file or a movie file. Both types are supported by many different platforms. Note though that there are several different versions of QuickTime files in use, and not all players will play all versions.
what is RM?
RM (RealMedia) is a digital sound and video file format that is the registered trademark of RealNetworks. This format is typically used to stream media through the net. It can be played with the RealOne player or with other media players using the Real Alternative codec. RealMedia (comprised of RealVideo, RealAudio, and other file formats created by Real) use compression algorithms for eliminating data.
what is RMVB?
Rmvb is an abbreviation for Real Media variable bitrate. It is a type of video file, playable with RealPlayer from RealNetworks.
 Multimedia Glossary |
Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us. |
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Release date: 01-01-2008 
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